Warranty Policy

Warranty Policy

In the field of industrial gas systems, safety and operational efficiency are paramount. Therefore, the Warranty Policy plays a role as a strong commitment to affirm the quality of service of MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD. – a leading unit in Ho Chi Minh City in the field of design, construction and maintenance of industrial gas systems.

The company's warranty policy is built to ensure that customers receive comprehensive, transparent and prompt support after handing over projects or equipment. This is not only a technical regulation but also a commitment to reputation and professional responsibility.

Scope of Application of the Warranty Policy

Applicable Objects

The warranty policy applies to all customers who have used the company's services, including:

• Industrial gas systems at factories, export processing zones, restaurants, and hotels.
• Industrial gas equipment such as valves, pipes, pressure regulators, meters, and tanks.
• Construction, installation and renovation projects of gas systems implemented by the company.

Warranty Period

• The standard warranty period is 12 months from the date of project acceptance or equipment handover.
• In special cases (technical contracts or large project packages), the warranty period may be extended up to 24 months under separate agreement.

Warranty Conditions

Cases Covered by Warranty

Products and projects will be warranted if they meet the following conditions:

• Still within the warranty period specified in the minutes or contract.
• The equipment has not been changed, repaired or technically interfered with by unauthorized third parties.
• Damage occurs due to technical errors, material defects, or the company's construction process.
• Cases Not Covered by Warranty
• Equipment damaged due to improper use or harsh environments.
• Mechanical impact, natural disasters, fire, explosion, or non-standard power and gas sources.
• Unauthorized dismantling or changes to the original design without approval from the company.

Professional Warranty Process

Receiving Warranty Requests

Customers can contact directly via:

• Hotline: 0869 870 870
• Email: giaogasbinhduong@gmail.com
• Website: thiconghethonggas.com

After receiving the information, the company's technical team will respond within 24 hours to confirm the request and schedule an actual inspection.

Inspection and Condition Assessment

Specialized engineers inspect damaged systems or equipment, determine the cause, prepare technical records and clearly notify customers.

Warranty Implementation

After verifying the condition, the company will:

• Replace components and fix technical problems quickly.
• Update warranty records, ensuring absolute safety when operating again.
• In special cases, provide temporary equipment support to avoid interrupting production activities.

Commitment from MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD.

Ensuring Safety and Efficiency

Our warranty policy is not only a form of customer care but also a commitment to maintaining international industrial gas safety standards, helping the system operate stably and save energy.

Dedicated Technical Team

With a team of engineers with extensive experience in the industrial gas industry, all warranty requests are handled according to a professional process – fast, accurate and transparent.

Long-Term After-Sales Service

After the warranty period expires, customers will still receive technical support, periodic maintenance and special offers for subsequent service packages.

Benefits of Choosing Our Warranty Policy

Comprehensive Support – No Hidden Costs

Customers enjoy all warranty benefits without worrying about incurred costs. All terms are clearly stated in the contract.

Ensuring Transparency

All processes, inspection results, and component replacements have confirmation records, giving customers absolute peace of mind about the quality of service.

Maintenance and Periodic Inspection

In addition to warranty, the company also provides periodic maintenance services to prevent risks and ensure that the gas system always operates stably.

Contact information

📍 Address: 675B Quang Hoa Xuong, Lai Thieu Ward, Ho Chi Minh City
📞 Hotline/Zalo: 0869 870 870
📧 Email: giaogasbinhduong@gmail.com

🌐 Website: https://thiconghethonggas.com

🔖 MST: 3703273020