VNReturn Policy – MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD
In modern business operations, building a clear, transparent, and professional return policy is not only a necessary requirement but also a measure of a company's reputation.
At MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD, we understand that customer satisfaction is the foundation for sustainable development. Therefore, every return process is carefully constructed, ensuring maximum benefits for customers in every transaction.
Our return policy not only demonstrates respect for buyers but also a strong commitment to the quality of products and services that the company provides. This is also one of the factors that helps MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD maintain trust and long-term cooperative relationships with customers nationwide.
Objectives of the return policy
The return policy is built with the goal of transparency, professionalism, and customer-centricity.
Specifically, this policy helps:
- Ensure that customers always receive products that match the description and quality.
- Create favorable conditions when needing to exchange or return products with technical issues.
- Protect the legitimate rights and strengthen customer confidence.
- Affirm the company's reputation in the construction and industrial gas sector.
With the vision of "Sustainable development with customers", the company always maintains a transparent and professional return policy, helping customers feel completely secure when using our products and services.
Scope of application
The return policy applies to all products, equipment, materials, and components related to industrial gas systems provided by MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD.
This policy includes:
- Products purchased directly from the company or through the website thiconghethonggas.com
- Business customers, agents, contractors, or individuals nationwide.
- Applies to orders delivered within Ho Chi Minh City and other provinces such as Binh Duong, Dong Nai, Long An, Tay Ninh, Central and Northern regions.
Conditions for applying the return policy
To ensure mutual benefits, returns or exchanges will only be made if the product meets the following conditions:
Product has technical defects due to the manufacturer
If the product has defects due to the manufacturing process, customers can choose to exchange for a new product of the same type or receive a 100% refund.
Product is damaged during transportation
If the goods are dented, broken, scratched, or leaking due to transportation, customers need to check immediately upon receipt and notify the company within 24 hours. We will handle and replace them free of charge.
Product delivered with the wrong model, specifications, or standards
If the delivered goods do not match the order, the company will quickly send the correct product to the customer without incurring any additional costs.
Cases where returns are not applicable
The return policy does not apply in the following cases:
- Goods are damaged due to user error (drops, breakage, explosion, incorrect use).
- The product is no longer intact, missing accessories, seals, or warranty cards.
- The product has been used or has had its original technical structure altered.
- The return period has expired from the date of receipt (usually 7 days).
Customers should carefully check the product upon receipt to ensure that any issues are handled as quickly and conveniently as possible.
Product return process
Contact for return request
When needing to exchange or return a product, customers please contact directly via:
- Hotline: 0869 870 870
- Email: giaogasbinhduong@gmail.com
- Or come directly to the office at 675B Quang Hoa Xuong, Lai Thieu Ward, Ho Chi Minh City.
Customer care team will receive information and provide detailed processing instructions.
Check and confirm product status
- After receiving the information, the company's technical department will inspect the product to determine the fault.
- If it is confirmed that the product is faulty due to the manufacturer or transportation fault, we will exchange it for a new one or refund the customer.
Perform exchange or refund
After meeting the requirements, the company will:
- Send a new replacement product to the customer's address.
- Or proceed with a refund within 3 – 5 working days via bank transfer or cash.
Return application time
The return policy is applied within the time after the customer signs for receipt of the goods:
- Technical faulty goods: within 7 days.
- Wrong model goods: within 3 days.
- Special products under separate contract: according to the signed terms.
Return costs
Free return case
The company supports free return costs for:
- Products delivered with the wrong model, specifications, or technical parameters.
- Products are defective due to the manufacturer or damaged during transportation.
Return cost case
If the product fault arises from the customer's side (incorrect storage, incorrect use), the return cost will be borne by the customer at the actual cost.
Company's commitment in the return policy
MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD always adheres to the motto "Transparency – Fast – Fair" in every return process.
We are committed to:
- Handle all customer requests in the shortest time.
- Ensure replacement products always meet high quality standards.
- Provide clear, honest and transparent information in each step.
Customer satisfaction is our top priority and is the motivation for us to continuously improve our services.
Responsibilities of the parties
Company's responsibility
- Provide products that meet standards and technical specifications.
- Support returns when a valid error is detected.
- Keep all customer information confidential.
Customer's responsibility
- Provide truthful information when requesting a return.
- Maintain the product's original condition when returning it.
- Present proof of purchase, invoice or warranty card when necessary.
Benefits of applying a transparent return policy
A transparent return policy helps businesses build trust, increase reputation and build sustainable cooperative relationships.
Customers benefit from:
- Clear rights, ensuring safety when purchasing.
- Professional and quick service experience.
- Trust and satisfaction in every transaction.
For businesses, this is also a way to show professionalism, dedication and respect for customers in all situations.
Contact support
For all information about the return policy, please contact:
MIEN NAM CONSTRUCTION AND INDUSTRIAL GAS CO., LTD
- Hotline: 0869 870 870
- Address: 675B Quang Hoa Xuong, Lai Thieu Ward, Ho Chi Minh City
- Email: giaogasbinhduong@gmail.com
- Tax code: 3703273020
- Website: https://thiconghethonggas.com
