Shipping Policy

Shipping Policy

In the field of construction and industrial gases, ensuring a professional, clear, and transparent shipping policy is a top priority, helping businesses build credibility and trust with customers.

At SOUTHERN CONSTRUCTION AND INDUSTRIAL GAS CO., LTD., we not only provide high-quality products and services but also commit to bringing the safest, fastest, and most economical delivery experience.

We understand that each customer has unique needs, so the company's shipping policy is designed to be flexible, ensuring optimal service for each order – from small projects to large-scale construction.

Objectives of the Shipping Policy

The main objective of the shipping policy at SOUTHERN CONSTRUCTION AND INDUSTRIAL GAS CO., LTD. is to ensure that goods are delivered to the right place, at the right time, and in perfect condition.

We commit to:

• Delivering on schedule, in accordance with the customer's construction timeline.
• Ensuring absolute safety for goods throughout the transportation process.
• Providing transparent and clear information about delivery time, costs, and methods.
• Optimizing shipping costs, helping customers save on logistics expenses.

Scope of Application of the Shipping Policy

Inner City Area of Ho Chi Minh City

The company supports door-to-door delivery in districts and counties within Ho Chi Minh City. For orders of high value or large volume, customers will receive free shipping or partial support for delivery costs.

Surrounding Areas and Other Provinces

For customers in Binh Duong, Dong Nai, Long An, Tay Ninh, Vung Tau, and neighboring provinces, the company applies a flexible shipping policy, which can be delivered by specialized trucks or through reliable transportation partners.

For long-distance orders, the company supports packaging, cargo insurance, and 24/7 tracking of the shipping journey to ensure absolute safety.

Shipping Methods

Transportation by Specialized Vehicles

For bulky goods, gas tanks, industrial equipment, and flammable and explosive products, the company uses specialized trucks that meet fire safety standards.

Drivers and delivery staff are thoroughly trained in cargo safety, ensuring strict compliance with regulations during transportation.

Transportation through Logistics Partners

For distant provinces or orders that need to be delivered urgently, the company cooperates with reputable transportation units such as Viettel Post, Fast Delivery, Savings Delivery, Ahamove,… to ensure that goods reach customers as quickly as possible.

Goods Transportation Process

Step 1: Order Confirmation

Immediately after the customer completes the order, the sales staff of SOUTHERN CONSTRUCTION AND INDUSTRIAL GAS CO., LTD. will contact to confirm information about:

• Type of goods
• Quantity
• Delivery address
• Desired delivery time

Step 2: Preparing Goods

The warehouse department will inspect and pack the goods according to safety standards, especially for industrial gas products that require special storage conditions.

Step 3: Proceeding with Delivery

Goods will be transported to the address according to the contract or customer's request.
During delivery, the delivery staff always adheres to safety procedures and closely controls risks to avoid incidents.

Step 4: Handover and Acceptance

After receiving the goods, customers have the right to check the condition of the goods, sign for receipt, and provide feedback if there are any problems.

The company will handle it immediately in case the goods are damaged, incorrect, or missing.

Delivery Time

Delivery time depends on the area and nature of the order:

• Inner City Area of Ho Chi Minh City: 1 – 2 working days.
• Surrounding Areas (Binh Duong, Dong Nai, Long An): 2 – 3 working days.
• Distant Provinces: 3 – 7 working days.

In the case of special goods or large volumes, the company will directly exchange with customers to agree on the most reasonable delivery time.

Shipping Costs

Costs are calculated based on:

• Delivery distance
• Weight and size of goods
• Shipping method

Support Policy of Each Promotion Program

The company always strives to optimize shipping costs, helping customers save as much as possible while ensuring the highest quality of service.

Free Shipping Policy

Customers will receive free shipping in the following cases:

• Orders reach the minimum value as specified from time to time.
• Loyal customers or long-term partners.
• Special promotion program.

Goods Insurance Policy

• The company always puts the safety of goods first.
• All shipments, especially industrial gas cylinders, gas accessories, and construction equipment, are insured throughout the transportation process.
• If an unexpected incident occurs, customers will be compensated according to the regulations in the transportation contract.

Return Policy for Shipping Errors

In case the goods are:

• Delivered with the wrong model or specifications.
• Damaged, leaked, or broken during delivery.
• Customers can contact Hotline: 0869 870 870 or send an email to giaogasbinhduong@gmail.com for prompt processing.
• The company commits to exchange within 24 – 48 hours from the time of confirming the error.

Responsibilities of the Parties

Company's Responsibility

• Ensuring that goods are delivered on time and to the right place.
• Supporting customers in all issues arising related to transportation.
• Providing complete invoices, documents, and handover records.

Customer's Responsibility

• Providing the correct address and having someone to receive the goods.
• Checking the goods immediately upon receipt.
• Notifying promptly if any damage or errors are detected.

Commitment of SOUTHERN CONSTRUCTION AND INDUSTRIAL GAS CO., LTD.

We are committed to providing a transparent – safe – dedicated shipping policy, with customer satisfaction as the focus.

Each shipment is not only a delivery but also a commitment to the reputation, quality, and responsibility that the company always maintains throughout its development.

Contact Support

If you have any questions about the shipping policy, please contact:

SOUTHERN CONSTRUCTION AND INDUSTRIAL GAS CO., LTD.

• Hotline: 0869 870 870
• Address: 675B Quang Hoa Xuong, Lai Thieu Ward, Ho Chi Minh City
• Email: giaogasbinhduong@gmail.com
• Tax Code: 3703273020
• Website: https://thiconghethonggas.com